SLA Credit Watch

Twilio

Governing terms: https://www.twilio.com/en-us/legal/tos · Status source: https://status.twilio.com

This month's ledger (2026-07)

Most SLAs define unavailability narrowly; degraded time is shown but not counted against uptime.

Messaging

Uptime	Downtime	Degraded	Status
100.00%	0 min	11,036 min	22 more minutes of downtime this month triggers a 10% credit

Voice

Uptime	Downtime	Degraded	Status
100.00%	0 min	4,899 min	22 more minutes of downtime this month triggers a 10% credit

Claim window and filing channel

Claim window: 30 (calendar_days_from_end_of_month)

Customer must submit a request to Customer Support via https://help.twilio.com (Twilio Services APIs) or https://support.sendgrid.com (SendGrid Services API), with 'SLA Claim' as the support ticket subject.

https://www.twilio.com/en-us/legal/service-level-agreement/twilio-apis · verified 2026-07-09

Recent incidents (last 90 days)

Started	Incident	Impact	Status
Jul 10, 2026	User Authentication Identity SNA Missing Redirects in United Kingdom	degraded	resolved
Jul 10, 2026	Webhook Processing Issue for WhatsApp Conversations	degraded	resolved
Jul 10, 2026	SMS Delivery Delays from a Subset of Twilio Alphanumeric Numbers to SFR France	degraded	resolved
Jul 10, 2026	SMS Delivery Delays from a Subset of Twilio Long Codes and Short Codes to Liberty Mobile Puerto Rico	degraded	resolved
Jul 09, 2026	On Call Engineers are Investigating an increase in 30003 and 30005 errors for outbound SMS	degraded	resolved
Jul 09, 2026	SMS Delivery Delays from a Subset of Twilio Long Codes and Short Codes to Liberty Mobile Puerto Rico	degraded	resolved
Jul 09, 2026	MMS Delivery Delays from Twilio Short Codes to AT&T United States	degraded	resolved
Jul 09, 2026	SMS Delivery Failures from Twilio to Tigo Honduras	degraded	resolved
Jul 09, 2026	Content Approval for Types With Media Is Failing	degraded	resolved
Jul 09, 2026	SMS Delivery Delays from Twilio to Zain Jordan	degraded	resolved
Jul 09, 2026	SMS Delivery Delays from Twilio Phone Numbers to T-Mobile United States	degraded	resolved
Jul 09, 2026	SMS Delivery Failures from Twilio Phone Numbers to Spusu Italy	degraded	resolved
Jul 09, 2026	SMS Delivery Delays from a Subset of Twilio Long Codes to United Kingdom	degraded	resolved
Jul 09, 2026	SMS Delivery Failures from Twilio to MTN South Africa	degraded	resolved
Jul 09, 2026	Functions UI unavailable in One Console	degraded	resolved
Jul 08, 2026	Voice Call Audio Quality Degradation From Colombia to Twilio Colombia Landline Numbers	degraded	resolved
Jul 08, 2026	MMS Delivery Delays and Failures from Multiple Networks in United States to a Subset of Twilio Short Codes	degraded	resolved
Jul 08, 2026	On Call Engineers are Investigating	degraded	resolved
Jul 08, 2026	Whatsapp and RCS Pages on One Console Are Not Loading	degraded	resolved
Jul 08, 2026	Our Engineers are Investigating an Issue	degraded	resolved
Jul 08, 2026	One Console Page not Found for Products & Services > Numbers & Senders > Port and Host > Port-in US Local	degraded	resolved
Jul 08, 2026	SMS Delivery Failures from a Subset of Twilio Short Codes to Multiple Networks in Peru	degraded	resolved
Jul 08, 2026	Errors at the Zipwhip Toll-Free Verification Portal API v2 Endpoint	degraded	resolved
Jul 07, 2026	SMS Delivery Receipt Delays from Twilio to T-Mobile Czech Republic	degraded	resolved
Jul 07, 2026	User Authentication Identity SNA Missing Redirects for Three in United Kingdom	degraded	resolved
Jul 07, 2026	Issues when utilizing WhatsApp Sandbox to Send Messages	degraded	resolved
Jul 07, 2026	SMS Delivery Failures from Twilio to Multiple Networks in Caribbean Islands	degraded	resolved
Jul 07, 2026	SMS Delivery Failures from Twilio to Entel Bolivia, Softbank Japan and MTN Ghana	degraded	resolved
Jul 07, 2026	SMS Delivery Delays and Failures from Twilio to Liberty Puerto Rico	degraded	resolved
Jul 06, 2026	SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in United States	degraded	resolved
Jul 06, 2026	Console A2P Campaign Editing Unavailable	degraded	resolved
Jul 06, 2026	User Authentication Identity SNA Missing Redirects for Three in United Kingdom	degraded	resolved
Jul 06, 2026	Voice Gather Speech Degraded in Eu-West-1	degraded	resolved
Jul 06, 2026	Voice Call Failures from Twilio Phone Numbers to United States and Spain	degraded	resolved
Jul 05, 2026	SMS Delivery Receipt Delays from a Subset of Twilio Long Codes to Multiple Networks in United States	degraded	resolved
Jul 04, 2026	SMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in Italy	degraded	resolved
Jul 04, 2026	SMS Delivery Delays from Twilio Phone Numbers to Telkomsel Indonesia	degraded	resolved
Jul 03, 2026	SMS Delivery Delays from Twilio to Lycamobile United Kingdom	degraded	resolved
Jul 03, 2026	On Call Engineers are Investigating an issue with Messaging Insights filtering	degraded	resolved
Jul 03, 2026	SMS Delivery Delays and Failures From a Subset of Twilio Long Codes to Orange France	degraded	resolved
Jul 02, 2026	SMS Delivery Receipt Delays From a Subset of Twilio Long Codes to Zong Pakistan	degraded	resolved
Jul 02, 2026	SMS Delivery Delays from a Subset of Twilio Alphanumeric Numbers to Airtel Niger	degraded	resolved
Jul 02, 2026	SMS Delivery Delays and Failures from Twilio to Orange Ivory Coast	degraded	resolved
Jul 02, 2026	SMS Delivery Delays from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Altice Dominican Republic	degraded	resolved
Jul 02, 2026	Voice Call Failures from Twilio Phone Numbers to Vivo Telefonica Brazil	degraded	resolved
Jul 02, 2026	SMS Delivery Delays from Twilio to Asia Cell Iraq	degraded	resolved
Jul 01, 2026	SMS Delivery Failures from Twilio to Natcom Haiti	degraded	resolved
Jul 01, 2026	SMS Delivery Failures from Twilio to Tigo Bolivia	degraded	resolved
Jul 01, 2026	Issue With Some Verified Senders Appearing as Unverified	degraded	resolved
Jun 25, 2026	SMS Delivery Delays and Failures From Bitel In Peru To a Subset Of Twilio Shortcode	degraded	resolved