Twilio Voice degraded Oct 10, 2026: SLA credit impact
Check your eligibility — use the checklist yourself or optionally request a free review from AllCaps Technologies.
What happened
Voice Call Failures from Network Subscribers to a Subset of Twilio South Africa Phone Numbers — resolved.
Started Oct 10, 2026 06:00 UTC. Duration: 7h 24m.
Affected: Voice.
This month's ledger effect
The numbers below are month-to-date for the services this incident touched. A tier can already be open from other outages earlier in the month; this incident's own contribution is listed in the last column.
| Service | Region | Uptime | Month downtime | This incident | Status this month |
|---|---|---|---|---|---|
| Voice | all regions | 100.00% | 0 min | 444 min degraded | degraded time is excluded from credit calculations |
Share
Twilio Voice: Voice Call Failures from Network Subscribers to a Subset of Twilio South Africa Phone Numbers Duration: 7h 24m. Voice: 22 min of downtime from a 10% credit https://slacreditwatch.com/i/twilio/qnrz2zx9l60y
Twilio Voice: Voice Call Failures from Network Subscribers to a Subset of Twilio South Africa Phone Numbers. Duration: 7h 24m. Voice: 22 min of downtime from a 10% credit. https://slacreditwatch.com/i/twilio/qnrz2zx9l60y
Calculator
Enter your monthly spend to see the dollar figure and filing deadline.
Get outage alerts
When a selected vendor reports a relevant outage, we tell you what evidence to preserve and help you check eligibility. Use the checklist yourself, or optionally request a free review from AllCaps Technologies on the incident's eligibility page. Confirmed contractual alerts include the credit math and filing deadline.
Choose vendors, add your email, and confirm once. No spend or contract details required.