Twilio Voice degraded Oct 12, 2026: SLA credit impact
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What happened
Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Thailand — ongoing.
Started Oct 12, 2026 11:53 UTC. Duration: ongoing, 54h 25m so far.
Affected: Voice.
This month's ledger effect
The numbers below are month-to-date for the services this incident touched. A tier can already be open from other outages earlier in the month; this incident's own contribution is listed in the last column.
| Service | Region | Uptime | Month downtime | This incident | Status this month |
|---|---|---|---|---|---|
| Voice | all regions | 100.00% | 0 min | 3,265 min degraded | degraded time is excluded from credit calculations |
This incident is degraded performance. Degraded time is tracked and shown, but most SLAs (including this vendor's) define unavailability narrowly, so it does not count toward the monthly outage minutes that open a credit tier.
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Twilio Voice: Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Thailand Duration: ongoing, 54h 25m so far. Voice: 22 min of downtime from a 10% credit https://slacreditwatch.com/i/twilio/fm5fk85h6glc
Twilio Voice: Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Thailand. Duration: ongoing, 54h 25m so far. Voice: 22 min of downtime from a 10% credit. https://slacreditwatch.com/i/twilio/fm5fk85h6glc
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