Zoom

Governing terms: https://explore.zoom.us/en/terms/ · Status source: https://status.zoom.us

This month's ledger (2026-09)

Most SLAs define unavailability narrowly; degraded time is shown but not counted against uptime.

Zoom Meetings

Zoom's standard online terms carry no credit remedy for Zoom Meetings: Standard, self-serve Zoom Workplace/Meetings Terms of Service (Effective August 11, 2023) carry no SLA/credit remedy: Services are provided 'AS IS' with all warranties disclaimed, no uptime commitment. A reseller-channel supplemental SLA (e.g. via Mitel) with numeric thresholds exists but is not available to direct self-serve customers, requires claims to be filed through the reseller, and is excluded here.

“24. NO WARRANTIES. YOU AGREE THAT THE SERVICES AND SOFTWARE ARE PROVIDED "AS IS" AND ZOOM... EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND... ZOOM... MAKE[S] NO GUARANTEE, PROMISE, WARRANTY, OR REPRESENTATION... THAT THE SERVICES OR SOFTWARE WILL... BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE.” — https://zoom.us/terms

Claim window and filing channel

Recent incidents (last 90 days)