Google Cloud Compute Engine & Cloud Storage & BigQuery & Cloud Run outage Aug 20, 2026: SLA credit impact
Check your eligibility — use the checklist yourself or optionally request a free review from AllCaps Technologies.
What happened
We are investigating an issue where customers may experience timeouts, service degradations, errors, and elevated latencies across multiple products in the us-west1 region. — resolved.
Started Aug 20, 2026 15:40 UTC. Duration: 3h 40m.
Affected: Compute Engine, Cloud Storage, BigQuery, Cloud Run (global, us-west1).
This month's ledger effect
The numbers below are month-to-date for the services this incident touched. A tier can already be open from other outages earlier in the month; this incident's own contribution is listed in the last column.
| Service | Region | Uptime | Month downtime | This incident | Status this month |
|---|---|---|---|---|---|
| Compute Engine | global | — | — | status incident only; not counted as SLA downtime | eligibility not established — customer contract and telemetry required |
| Compute Engine | us-west1 | — | — | status incident only; not counted as SLA downtime | eligibility not established — customer contract and telemetry required |
| Cloud Storage | global | — | — | status incident only; not counted as SLA downtime | eligibility not established — customer contract and telemetry required |
| Cloud Storage | us-west1 | — | — | status incident only; not counted as SLA downtime | eligibility not established — customer contract and telemetry required |
| BigQuery | all regions | — | — | status incident only; not counted as SLA downtime | eligibility not established — customer contract and telemetry required |
| Cloud Run | global | — | — | status incident only; not counted as SLA downtime | eligibility not established — customer contract and telemetry required |
| Cloud Run | us-west1 | — | — | status incident only; not counted as SLA downtime | eligibility not established — customer contract and telemetry required |
Eligibility is not established by the public status incident. Use the self-service checklist to compare your plan, configuration and telemetry, or optionally request a free review from AllCaps Technologies on the eligibility page. Public incident duration is not counted as contractual customer downtime.
Google Cloud eligibility is calculated per project, covered service, region or edition and often requires customer log files.
Preserve possible eligibility: open a Cloudflare support case promptly. Some standard terms require notice within five business days, but the exact notice and claim deadlines depend on the affected product and the customer's negotiated contract. No deadline is calculated here until those are validated.
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Google Cloud Compute Engine, Cloud Storage, BigQuery, Cloud Run: We are investigating an issue where customers may experience timeouts, service degradations, errors, and elevated latencies across multiple products in the us-west1 region. Duration: 3h 40m. Compute Engine (global): SLA eligibility requires customer contract and telemetry validation Compute Engine (us-west1): SLA eligibility requires customer contract and telemetry validation Cloud Storage (global): SLA eligibility requires customer contract and telemetry validation Cloud Storage (us-west1): SLA eligibility requires customer contract and telemetry validation BigQuery: SLA eligibility requires customer contract and telemetry validation Cloud Run (global): SLA eligibility requires customer contract and telemetry validation Cloud Run (us-west1): SLA eligibility requires customer contract and telemetry validation https://slacreditwatch.com/i/gcp/utF3FMFdQfwBzJcGG6vf
Google Cloud Compute Engine, Cloud Storage, BigQuery, Cloud Run: We are investigating an issue where customers may experience timeouts, service degradations, errors, and elevated latencies across multiple products in the us-west1 region. Duration: 3h 40m. Compute Engine (global): SLA eligibility requires customer contract and telemetry validation; Compute Engine (us-west1): SLA eligibility requires customer contract and telemetry validation; Cloud Storage (global): SLA eligibility requires customer contract and telemetry validation; Cloud Storage (us-west1): SLA eligibility requires customer contract and telemetry validation; BigQuery: SLA eligibility requires customer contract and telemetry validation; Cloud Run (global): SLA eligibility requires customer contract and telemetry validation; Cloud Run (us-west1): SLA eligibility requires customer contract and telemetry validation. https://slacreditwatch.com/i/gcp/utF3FMFdQfwBzJcGG6vf
Calculator
No credit estimate is produced from this public incident. Use the applicable product fees, qualifying customer-observed outage period, affected-customer ratio, and the SLA in the customer's contract.
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