SLA Credit Watch

← Incident

Check your SLA credit eligibility

Google Cloud reported: We are investigating an issue where customers may experience timeouts, service degradations, errors, and elevated latencies across multiple products in the us-west1 region.. Public status is a starting point. This check compares the incident with information only you have.

Choose your path

Self-service: complete the check and use the checklist yourself. No contact information is required and nothing is sent to AllCaps Technologies.

Optional free review from AllCaps Technologies: provide contact details and explicit consent if you want its vendor-contract specialists to review the case with you.

Your incident details









Evidence you have





Optional free review from AllCaps Technologies

Only complete this section if you want AllCaps Technologies to contact you. The self-service check above does not require it.




Checklist

  1. Confirm the project, covered service, edition or tier, region and deployment configuration.
  2. Preserve valid-request and server-error logs with the qualifying downtime intervals.
  3. Apply the product's minimum continuous downtime and back-off requirements.
  4. Calculate the SLA metric for the full calendar month per project and covered service.
  5. Notify Google technical support within the product-specific claim window.

Get outage alerts

When a selected vendor reports a relevant outage, we tell you what evidence to preserve and help you check eligibility. Use the checklist yourself, or optionally request a free review from AllCaps Technologies on the incident's eligibility page. Confirmed contractual alerts include the credit math and filing deadline.

Choose vendors, add your email, and confirm once. No spend or contract details required.