Slack
Governing terms: https://slack.com/main-services-agreement · Status source: https://slack-status.com/api/v2.0.0
This month's ledger (2026-07)
Most SLAs define unavailability narrowly; degraded time is shown but not counted against uptime.
Slack
| Uptime | Downtime | Degraded | Status |
|---|---|---|---|
| 100.00% | 0 min | 0 min | no credit remedy in this vendor's terms |
Slack's standard online terms carry no credit remedy for Slack: SLA removed from Slack's current live terms: the document titled 'Service Level Agreement' (effective July 11, 2024) contains only a 'commercially reasonable efforts' best-efforts clause, no uptime percentage, and no credit table. An archived 2015 version of this same page promised a 99.99% monthly uptime guarantee with credits; that regime has been removed from the live document.
“Effective: July 11, 2024. Salesforce uses commercially reasonable efforts to make the online Slack Services available 24 hours a day, 7 days a week, except for: (i) planned downtime... and (ii) any unavailability caused by circumstances beyond SFDC's reasonable control... For information on Slack's current status, see https://slack-status.com/” — https://slack.com/terms/service-level-agreement
Claim window and filing channel
https://slack.com/terms/service-level-agreement — no credit remedy: SLA removed from Slack's current live terms: the document titled 'Service Level Agreement' (effective July 11, 2024) contains only a 'commercially reasonable efforts' best-efforts clause, no uptime percentage, and no credit table. An archived 2015 version of this same page promised a 99.99% monthly uptime guarantee with credits; that regime has been removed from the live document.
Recent incidents (last 90 days)
Subscribe
When one of your vendors has an outage that triggers an SLA credit, we email you the credit math and the filing deadline. Nothing else, ever.