Microsoft 365
Governing terms: https://www.microsoft.com/licensing/docs/view/Service-Level-Agreements-SLA-for-Online-Services · Status source: https://status.cloud.microsoft/api/posts/m365consumer
This month's ledger (2026-08)
Most SLAs define unavailability narrowly; degraded time is shown but not counted against uptime.
Exchange Online
| Uptime | Downtime | Degraded | Status |
|---|---|---|---|
| — | — | — | eligibility requires customer contract and telemetry validation |
Eligibility is not established by the public status incident. Use the self-service checklist to compare your plan, configuration and telemetry, or optionally request a free review from AllCaps Technologies on the eligibility page.
SharePoint Online
| Uptime | Downtime | Degraded | Status |
|---|---|---|---|
| — | — | — | eligibility requires customer contract and telemetry validation |
Eligibility is not established by the public status incident. Use the self-service checklist to compare your plan, configuration and telemetry, or optionally request a free review from AllCaps Technologies on the eligibility page.
Teams
| Uptime | Downtime | Degraded | Status |
|---|---|---|---|
| — | — | — | eligibility requires customer contract and telemetry validation |
Eligibility is not established by the public status incident. Use the self-service checklist to compare your plan, configuration and telemetry, or optionally request a free review from AllCaps Technologies on the eligibility page.
Claim window and filing channel
Claim window: 28 (end_of_calendar_month_following_incident)
Submit a claim to Microsoft 365/Office 365 customer support (via a support ticket) including a detailed description of the Incident, time and duration of downtime, affected resource names, number/location of affected users, and description of errors.
https://www.microsoft.com/licensing/docs/documents/download/OnlineSvcsConsolidatedSLA(WW)(English)(July_15_2026)(CR).docx · verified 2026-07-16
Claim window: 28 (end_of_calendar_month_following_incident)
Submit a claim to Microsoft 365/Office 365 customer support (via a support ticket) including a detailed description of the Incident, time and duration of downtime, affected resource names, number/location of affected users, and description of errors.
https://www.microsoft.com/licensing/docs/documents/download/OnlineSvcsConsolidatedSLA(WW)(English)(July_15_2026)(CR).docx · verified 2026-07-16
Claim window: 28 (end_of_calendar_month_following_incident)
Submit a claim to Microsoft 365/Office 365 customer support (via a support ticket) including a detailed description of the Incident, time and duration of downtime, affected resource names, number/location of affected users, and description of errors.
https://www.microsoft.com/licensing/docs/documents/download/OnlineSvcsConsolidatedSLA(WW)(English)(July_15_2026)(CR).docx · verified 2026-07-16
Recent incidents (last 90 days)
| Started | Incident | Impact | Status |
|---|---|---|---|
| Jul 29, 2026 | Users may be unable to send messages after a recipient of a new chat accepts the request | degraded | resolved |
| Jul 29, 2026 | Users may be unable to send messages after a recipient of a new chat accepts the request | degraded | resolved |
| Jul 29, 2026 | Users may be unable to send messages after a recipient of a new chat accepts the request | degraded | resolved |
| Jul 28, 2026 | Users may be unable to send messages after a recipient of a new chat accepts the request | degraded | resolved |
| Jul 28, 2026 | Users may be unable to send messages after a recipient of a new chat accepts the request | degraded | resolved |
| Jul 28, 2026 | Users may be unable to send messages after a recipient of a new chat accepts the request | degraded | resolved |
| Jul 28, 2026 | Users may be unable to send messages after a recipient of a new chat accepts the request | degraded | resolved |
Get outage alerts
When a selected vendor reports a relevant outage, we tell you what evidence to preserve and help you check eligibility. Use the checklist yourself, or optionally request a free review from AllCaps Technologies on the incident's eligibility page. Confirmed contractual alerts include the credit math and filing deadline.
Choose vendors, add your email, and confirm once. No spend or contract details required.