Microsoft 365
Governing terms: https://www.microsoft.com/licensing/docs/view/Service-Level-Agreements-SLA-for-Online-Services · Status source: https://status.cloud.microsoft/api/posts/m365consumer
This month's ledger (2026-07)
Most SLAs define unavailability narrowly; degraded time is shown but not counted against uptime.
Exchange Online
| Uptime | Downtime | Degraded | Status |
|---|---|---|---|
| 100.00% | 0 min | 0 min | 45 more minutes of downtime this month triggers a 25% credit |
SharePoint Online
| Uptime | Downtime | Degraded | Status |
|---|---|---|---|
| 100.00% | 0 min | 0 min | 45 more minutes of downtime this month triggers a 25% credit |
Teams
| Uptime | Downtime | Degraded | Status |
|---|---|---|---|
| 100.00% | 0 min | 0 min | 45 more minutes of downtime this month triggers a 25% credit |
Claim window and filing channel
Claim window: 28 (end_of_calendar_month_following_incident)
Submit a claim to Microsoft 365/Office 365 customer support (via a support ticket) including a detailed description of the Incident, time and duration of downtime, affected resource names, number/location of affected users, and description of errors.
https://www.microsoft.com/licensing/docs/documents/download/OnlineSvcsConsolidatedSLA(WW)(English)(July_2026)(CR).docx · verified 2026-07-09
Claim window: 28 (end_of_calendar_month_following_incident)
Submit a claim to Microsoft 365/Office 365 customer support (via a support ticket) including a detailed description of the Incident, time and duration of downtime, affected resource names, number/location of affected users, and description of errors.
https://www.microsoft.com/licensing/docs/documents/download/OnlineSvcsConsolidatedSLA(WW)(English)(July_2026)(CR).docx · verified 2026-07-09
Claim window: 28 (end_of_calendar_month_following_incident)
Submit a claim to Microsoft 365/Office 365 customer support (via a support ticket) including a detailed description of the Incident, time and duration of downtime, affected resource names, number/location of affected users, and description of errors.
https://www.microsoft.com/licensing/docs/documents/download/OnlineSvcsConsolidatedSLA(WW)(English)(July_2026)(CR).docx · verified 2026-07-09
Recent incidents (last 90 days)
No incidents in the last 90 days.
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