Atlassian Jira
Governing terms: https://www.atlassian.com/legal/sla · Status source: https://jira-software.status.atlassian.com
This month's ledger (2026-11)
Most SLAs define unavailability narrowly; degraded time is shown but not counted against uptime.
Jira
| Uptime | Downtime | Degraded | Status |
|---|---|---|---|
| — | — | — | eligibility requires customer contract and telemetry validation |
Eligibility is not established by the public status incident. Use the self-service checklist to compare your plan, configuration and telemetry, or optionally request a free review from AllCaps Technologies on the eligibility page.
Claim window and filing channel
Claim window: 15 (calendar_days_from_end_of_month)
Submit a ticket at https://support.atlassian.com/ with all fields fully and accurately completed within fifteen (15) days after the end of the calendar month in which the alleged failure occurred.
https://www.atlassian.com/legal/sla · verified 2026-07-19
Recent incidents (last 90 days)
Get outage alerts
When a selected vendor reports a relevant outage, we tell you what evidence to preserve and help you check eligibility. Use the checklist yourself, or optionally request a free review from AllCaps Technologies on the incident's eligibility page. Confirmed contractual alerts include the credit math and filing deadline.
Choose vendors, add your email, and confirm once. No spend or contract details required.