Cloudflare
Governing terms: https://www.cloudflare.com/business-sla/ · Status source: https://www.cloudflarestatus.com
This month's ledger (2026-07)
Most SLAs define unavailability narrowly; degraded time is shown but not counted against uptime.
CDN & Security
| Uptime | Downtime | Degraded | Status |
|---|---|---|---|
| 88.91% | 4,951 min | 2,352 min | credit triggered, proportional formula (clause) |
Business plan only. 100% Uptime SLO; Service Credit = (Outage Period in minutes x Affected Customer Ratio) / Scheduled Availability in minutes (Sec 6.1), capped in aggregate at 1 month of cumulative fees per any 12-month period (Sec 5.3). Two-step claim process: notify Customer Support within 5 business days of the incident to preserve eligibility, then submit the full claim with evidence by the end of the following billing month. Enterprise plans use a different multiplier-based formula (10x or 25x), not seeded here.
Cloudflare's standard online terms carry no credit remedy for CDN & Security: Free and Pro (self-serve, below Business Level) plans carry no SLA/credit remedy. Services are provided 'AS IS'/'AS AVAILABLE' under the Self-Serve Subscription Agreement, with all warranties disclaimed and no service-credit clause. The Business Plan SLA (companion row) is available only to customers who have purchased and explicitly enabled Business Level service.
“THE SERVICE ARE MADE AVAILABLE TO YOU ON AN "AS IS" AND "AS AVAILABLE" BASIS ... THE CLOUDFLARE ENTITIES MAKE NO CLAIMS OR PROMISES ABOUT THE QUALITY, ACCURACY, OR RELIABILITY OF THE SERVICES ... THE CLOUDFLARE ENTITIES EXPRESSLY DISCLAIM ALL WARRANTIES.” — https://www.cloudflare.com/terms/
Claim window and filing channel
Claim window: 5 (In order to be eligible to submit a Claim with respect to any Incident, the Cust...)
Customer must notify Customer Support of the Incident using the procedures set forth by Company; to submit the Claim itself, Customer must contact Customer Support.
https://www.cloudflare.com/business-sla/ · verified 2026-07-09
https://www.cloudflare.com/terms/ — no credit remedy: Free and Pro (self-serve, below Business Level) plans carry no SLA/credit remedy. Services are provided 'AS IS'/'AS AVAILABLE' under the Self-Serve Subscription Agreement, with all warranties disclaimed and no service-credit clause. The Business Plan SLA (companion row) is available only to customers who have purchased and explicitly enabled Business Level service.
Recent incidents (last 90 days)
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When one of your vendors has an outage that triggers an SLA credit, we email you the credit math and the filing deadline. Nothing else, ever.