Amazon Web Services
Governing terms: https://aws.amazon.com/legal/service-level-agreements/ · Status source: https://status.aws.amazon.com/rss
This month's ledger (2026-07)
Most SLAs define unavailability narrowly; degraded time is shown but not counted against uptime.
CloudFront
| Uptime | Downtime | Degraded | Status |
|---|---|---|---|
| 100.00% | 0 min | 0 min | 45 more minutes of downtime this month triggers a 10% credit |
EC2
| Region | Uptime | Downtime | Degraded | Status |
|---|---|---|---|---|
| all regions | 100.00% | 0 min | 0 min | 4 more minutes of downtime this month triggers a 10% credit |
Lambda
| Region | Uptime | Downtime | Degraded | Status |
|---|---|---|---|---|
| all regions | 100.00% | 0 min | 0 min | 22 more minutes of downtime this month triggers a 10% credit |
RDS
| Uptime | Downtime | Degraded | Status |
|---|---|---|---|
| 100.00% | 0 min | 0 min | 22 more minutes of downtime this month triggers a 10% credit |
S3
| Region | Uptime | Downtime | Degraded | Status |
|---|---|---|---|---|
| all regions | 100.00% | 0 min | 0 min | 45 more minutes of downtime this month triggers a 10% credit |
Claim window and filing channel
Claim window: 2 (billing_cycles_end_of_second_cycle_after_incident_occurred)
Opening a case in the AWS Support Center. Requests must include the words "Amazon Compute SLA Credit Request – Region-Level Claim" in the subject line.
https://aws.amazon.com/compute/sla/ · verified 2026-07-09
Claim window: 2 (billing_cycles_end_of_second_cycle_after_incident_occurred)
Opening a case in the AWS Support Center, with "SLA Credit Request" in the subject line.
https://aws.amazon.com/s3/sla/ · verified 2026-07-09
Claim window: 2 (billing_cycles_end_of_second_cycle_after_incident_occurred)
Opening a case in the AWS Support Center. Requests must include "Amazon RDS SLA Credit Request – Multi-AZ Claim" in the subject line.
https://aws.amazon.com/rds/sla/ · verified 2026-07-09
Claim window: 2 (billing_cycles_end_of_second_cycle_after_incident_occurred)
Opening a case in the AWS Support Center, with "SLA Credit Request" in the subject line.
https://aws.amazon.com/lambda/sla/ · verified 2026-07-09
Claim window: 2 (billing_cycles_end_of_second_cycle_after_incident_occurred)
Opening a case in the AWS Support Center, with "SLA Credit Request" in the subject line.
https://aws.amazon.com/cloudfront/sla/ · verified 2026-07-09
Recent incidents (last 90 days)
No incidents in the last 90 days.
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When one of your vendors has an outage that triggers an SLA credit, we email you the credit math and the filing deadline. Nothing else, ever.