Twilio Messaging degraded Jul 15, 2026: SLA credit impact
What happened
SMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in Italy — ongoing.
Started Jul 15, 2026 17:49 UTC. Duration: ongoing, 9h 49m so far.
Affected: Messaging.
This month's ledger effect
The numbers below are month-to-date for the services this incident touched. A tier can already be open from other outages earlier in the month; this incident's own contribution is listed in the last column.
| Service | Region | Uptime | Month downtime | This incident | Status this month |
|---|---|---|---|---|---|
| Messaging | all regions | 100.00% | 0 min | 589 min degraded | degraded time is excluded from credit calculations |
This incident is degraded performance. Degraded time is tracked and shown, but most SLAs (including this vendor's) define unavailability narrowly, so it does not count toward the monthly outage minutes that open a credit tier.
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Twilio Messaging: SMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in Italy Duration: ongoing, 9h 49m so far. Messaging: 22 min of downtime from a 10% credit https://slacreditwatch.com/i/twilio/x7m7q8nmzknx
Twilio Messaging: SMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in Italy. Duration: ongoing, 9h 49m so far. Messaging: 22 min of downtime from a 10% credit. https://slacreditwatch.com/i/twilio/x7m7q8nmzknx
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