Twilio Voice degraded Aug 06, 2026: SLA credit impact
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What happened
Voice Call Audio Quality Degradation from Network Subscribers to Twilio Colombia Landline Numbers — ongoing.
Started Aug 06, 2026 20:09 UTC. Duration: ongoing, 6h 14m so far.
Affected: Voice.
This month's ledger effect
The numbers below are month-to-date for the services this incident touched. A tier can already be open from other outages earlier in the month; this incident's own contribution is listed in the last column.
| Service | Region | Uptime | Month downtime | This incident | Status this month |
|---|---|---|---|---|---|
| Voice | all regions | 99.63% | 164 min | 374 min degraded | 10% credit triggered (clause) |
This incident is degraded performance. Degraded time is tracked and shown, but most SLAs (including this vendor's) define unavailability narrowly, so it does not count toward the monthly outage minutes that open a credit tier.
Claim deadline: Sep 30, 2026 UTC
A credit is already open on this service for the month, but this incident did not contribute outage minutes toward it (for example, it was degraded-only). Open an outage that contributed minutes, or the vendor ledger page, to generate the claim package.
Share
Twilio Voice: Voice Call Audio Quality Degradation from Network Subscribers to Twilio Colombia Landline Numbers Duration: ongoing, 6h 14m so far. Voice: 10% credit triggered this month Claim deadline: Sep 30, 2026 UTC. https://slacreditwatch.com/i/twilio/w34tk74chrgp
Twilio Voice: Voice Call Audio Quality Degradation from Network Subscribers to Twilio Colombia Landline Numbers. Duration: ongoing, 6h 14m so far. Voice: 10% credit triggered this month. Claim deadline: Sep 30, 2026 UTC. https://slacreditwatch.com/i/twilio/w34tk74chrgp
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