Twilio Voice degraded Aug 13, 2026: SLA credit impact
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What happened
Voice Call Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Colombia — resolved.
Started Aug 13, 2026 23:19 UTC. Duration: 49h 16m.
Affected: Voice.
This month's ledger effect
The numbers below are month-to-date for the services this incident touched. A tier can already be open from other outages earlier in the month; this incident's own contribution is listed in the last column.
| Service | Region | Uptime | Month downtime | This incident | Status this month |
|---|---|---|---|---|---|
| Voice | all regions | 99.63% | 164 min | 2,956 min degraded | 10% credit triggered (clause) |
Claim deadline: Sep 30, 2026 UTC
A credit is already open on this service for the month, but this incident did not contribute outage minutes toward it (for example, it was degraded-only). Open an outage that contributed minutes, or the vendor ledger page, to generate the claim package.
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Twilio Voice: Voice Call Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Colombia Duration: 49h 16m. Voice: 10% credit triggered this month Claim deadline: Sep 30, 2026 UTC. https://slacreditwatch.com/i/twilio/vt86k1gy6cpz
Twilio Voice: Voice Call Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Colombia. Duration: 49h 16m. Voice: 10% credit triggered this month. Claim deadline: Sep 30, 2026 UTC. https://slacreditwatch.com/i/twilio/vt86k1gy6cpz
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