Twilio Voice degraded Jul 30, 2026: SLA credit impact
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What happened
Voice Call Failures and Dialing Delays from a Subset of Twilio Phone Numbers to Multiple Networks in Brazil — ongoing.
Started Jul 30, 2026 23:22 UTC. Duration: ongoing, 3h 19m so far.
Affected: Voice.
This month's ledger effect
The numbers below are month-to-date for the services this incident touched. A tier can already be open from other outages earlier in the month; this incident's own contribution is listed in the last column.
| Service | Region | Uptime | Month downtime | This incident | Status this month |
|---|---|---|---|---|---|
| Voice | all regions | 100.00% | 0 min | 199 min degraded | degraded time is excluded from credit calculations |
This incident is degraded performance. Degraded time is tracked and shown, but most SLAs (including this vendor's) define unavailability narrowly, so it does not count toward the monthly outage minutes that open a credit tier.
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Twilio Voice: Voice Call Failures and Dialing Delays from a Subset of Twilio Phone Numbers to Multiple Networks in Brazil Duration: ongoing, 3h 19m so far. Voice: 22 min of downtime from a 10% credit https://slacreditwatch.com/i/twilio/t0tmqjsyyzv0
Twilio Voice: Voice Call Failures and Dialing Delays from a Subset of Twilio Phone Numbers to Multiple Networks in Brazil. Duration: ongoing, 3h 19m so far. Voice: 22 min of downtime from a 10% credit. https://slacreditwatch.com/i/twilio/t0tmqjsyyzv0
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