Twilio Messaging degraded Jul 16, 2026: SLA credit impact
Check your eligibility — use the checklist yourself or optionally request a free review from AllCaps Technologies.
What happened
SMS Delivery Delays and Failures and MMS Delivery Delays and Failures from Twilio Phone Numbers to T-Mobile United States — resolved.
Started Jul 16, 2026 18:14 UTC. Duration: 4h 16m.
Affected: Messaging.
This month's ledger effect
The numbers below are month-to-date for the services this incident touched. A tier can already be open from other outages earlier in the month; this incident's own contribution is listed in the last column.
| Service | Region | Uptime | Month downtime | This incident | Status this month |
|---|---|---|---|---|---|
| Messaging | all regions | 100.00% | 0 min | 256 min degraded | degraded time is excluded from credit calculations |
Share
Twilio Messaging: SMS Delivery Delays and Failures and MMS Delivery Delays and Failures from Twilio Phone Numbers to T-Mobile United States Duration: 4h 16m. Messaging: 22 min of downtime from a 10% credit https://slacreditwatch.com/i/twilio/t0tbswgkrjzs
Twilio Messaging: SMS Delivery Delays and Failures and MMS Delivery Delays and Failures from Twilio Phone Numbers to T-Mobile United States. Duration: 4h 16m. Messaging: 22 min of downtime from a 10% credit. https://slacreditwatch.com/i/twilio/t0tbswgkrjzs
Calculator
Enter your monthly spend to see the dollar figure and filing deadline.
Subscribe
When a selected vendor reports a relevant outage, we tell you what evidence to preserve and help you check eligibility. Use the checklist yourself, or optionally request a free review from AllCaps Technologies on the incident's eligibility page. Confirmed contractual alerts include the credit math and filing deadline.