Twilio Voice outage Aug 03, 2026: SLA credit impact
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Voice
10%
credit triggered this month
This incident: 164 min of outage toward the month
What happened
Issues using Speech-to-Text when using DeepGram for ConversationRelay — resolved.
Started Aug 03, 2026 16:47 UTC. Duration: 2h 44m.
Affected: Voice.
This month's ledger effect
The numbers below are month-to-date for the services this incident touched. A tier can already be open from other outages earlier in the month; this incident's own contribution is listed in the last column.
| Service | Region | Uptime | Month downtime | This incident | Status this month |
|---|---|---|---|---|---|
| Voice | all regions | 99.63% | 164 min | 164 min outage | 10% credit triggered (clause) |
Claim deadline: Sep 30, 2026 UTC
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Twilio Voice: Issues using Speech-to-Text when using DeepGram for ConversationRelay Duration: 2h 44m. Voice: 10% credit triggered this month Claim deadline: Sep 30, 2026 UTC. https://slacreditwatch.com/i/twilio/r1sv7wjc2vq0
Twilio Voice: Issues using Speech-to-Text when using DeepGram for ConversationRelay. Duration: 2h 44m. Voice: 10% credit triggered this month. Claim deadline: Sep 30, 2026 UTC. https://slacreditwatch.com/i/twilio/r1sv7wjc2vq0
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