Twilio Voice degraded Jul 13, 2026: SLA credit impact
What happened
Voice Call Failures from Twilio Phone Numbers to Portugal — ongoing.
Started Jul 13, 2026 12:00 UTC. Duration: ongoing, 14h 57m so far.
Affected: Voice.
This month's ledger effect
The numbers below are month-to-date for the services this incident touched. A tier can already be open from other outages earlier in the month; this incident's own contribution is listed in the last column.
| Service | Region | Uptime | Month downtime | This incident | Status this month |
|---|---|---|---|---|---|
| Voice | all regions | 100.00% | 0 min | 897 min degraded | degraded time is excluded from credit calculations |
This incident is degraded performance. Degraded time is tracked and shown, but most SLAs (including this vendor's) define unavailability narrowly, so it does not count toward the monthly outage minutes that open a credit tier.
Share
Twilio Voice: Voice Call Failures from Twilio Phone Numbers to Portugal Duration: ongoing, 14h 57m so far. Voice: 22 min of downtime from a 10% credit https://slacreditwatch.com/i/twilio/l85yqhvp5ctz
Twilio Voice: Voice Call Failures from Twilio Phone Numbers to Portugal. Duration: ongoing, 14h 57m so far. Voice: 22 min of downtime from a 10% credit. https://slacreditwatch.com/i/twilio/l85yqhvp5ctz
Calculator
Enter your monthly spend to see the dollar figure and filing deadline.
Subscribe
When one of your vendors has an outage that triggers an SLA credit, we email you the credit math and the filing deadline. Nothing else, ever.