Twilio Messaging degraded Jul 13, 2026: SLA credit impact
What happened
Direct Send Whatsapp Template Failures — resolved.
Started Jul 13, 2026 20:27 UTC. Duration: 6h 16m.
Affected: Messaging.
This month's ledger effect
The numbers below are month-to-date for the services this incident touched. A tier can already be open from other outages earlier in the month; this incident's own contribution is listed in the last column.
| Service | Region | Uptime | Month downtime | This incident | Status this month |
|---|---|---|---|---|---|
| Messaging | all regions | 100.00% | 0 min | 376 min degraded | degraded time is excluded from credit calculations |
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Twilio Messaging: Direct Send Whatsapp Template Failures Duration: 6h 16m. Messaging: 22 min of downtime from a 10% credit https://slacreditwatch.com/i/twilio/kzt5zyqk6y87
Twilio Messaging: Direct Send Whatsapp Template Failures. Duration: 6h 16m. Messaging: 22 min of downtime from a 10% credit. https://slacreditwatch.com/i/twilio/kzt5zyqk6y87
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