Twilio Messaging degraded Jul 13, 2026: SLA credit impact
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What happened
SMS Delivery Delays from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to XL Axiatia Indonesia — resolved.
Started Jul 13, 2026 20:06 UTC. Duration: 17h 4m.
Affected: Messaging.
This month's ledger effect
The numbers below are month-to-date for the services this incident touched. A tier can already be open from other outages earlier in the month; this incident's own contribution is listed in the last column.
| Service | Region | Uptime | Month downtime | This incident | Status this month |
|---|---|---|---|---|---|
| Messaging | all regions | 100.00% | 0 min | — | degraded time is excluded from credit calculations |
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Twilio Messaging: SMS Delivery Delays from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to XL Axiatia Indonesia Duration: 17h 4m. Messaging: 22 min of downtime from a 10% credit https://slacreditwatch.com/i/twilio/k099393wsffc
Twilio Messaging: SMS Delivery Delays from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to XL Axiatia Indonesia. Duration: 17h 4m. Messaging: 22 min of downtime from a 10% credit. https://slacreditwatch.com/i/twilio/k099393wsffc
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