Twilio Messaging degraded Jul 13, 2026: SLA credit impact
What happened
SMS Delivery Delays from a Subset of Twilio Alphanumeric and Long Codes to XL Axiatia Indonesia — ongoing.
Started Jul 13, 2026 20:06 UTC. Duration: ongoing, 6h 49m so far.
Affected: Messaging.
This month's ledger effect
The numbers below are month-to-date for the services this incident touched. A tier can already be open from other outages earlier in the month; this incident's own contribution is listed in the last column.
| Service | Region | Uptime | Month downtime | This incident | Status this month |
|---|---|---|---|---|---|
| Messaging | all regions | 100.00% | 0 min | 409 min degraded | degraded time is excluded from credit calculations |
This incident is degraded performance. Degraded time is tracked and shown, but most SLAs (including this vendor's) define unavailability narrowly, so it does not count toward the monthly outage minutes that open a credit tier.
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Twilio Messaging: SMS Delivery Delays from a Subset of Twilio Alphanumeric and Long Codes to XL Axiatia Indonesia Duration: ongoing, 6h 49m so far. Messaging: 22 min of downtime from a 10% credit https://slacreditwatch.com/i/twilio/k099393wsffc
Twilio Messaging: SMS Delivery Delays from a Subset of Twilio Alphanumeric and Long Codes to XL Axiatia Indonesia. Duration: ongoing, 6h 49m so far. Messaging: 22 min of downtime from a 10% credit. https://slacreditwatch.com/i/twilio/k099393wsffc
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