Twilio Messaging degraded Jul 29, 2026: SLA credit impact
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What happened
SMS Delivery Delays From a Subset of Twilio Short Codes and Long Codes to Liberty Puerto Rico — ongoing.
Started Jul 29, 2026 19:53 UTC. Duration: ongoing, 7h 10m so far.
Affected: Messaging.
This month's ledger effect
The numbers below are month-to-date for the services this incident touched. A tier can already be open from other outages earlier in the month; this incident's own contribution is listed in the last column.
| Service | Region | Uptime | Month downtime | This incident | Status this month |
|---|---|---|---|---|---|
| Messaging | all regions | 100.00% | 0 min | 430 min degraded | degraded time is excluded from credit calculations |
This incident is degraded performance. Degraded time is tracked and shown, but most SLAs (including this vendor's) define unavailability narrowly, so it does not count toward the monthly outage minutes that open a credit tier.
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Twilio Messaging: SMS Delivery Delays From a Subset of Twilio Short Codes and Long Codes to Liberty Puerto Rico Duration: ongoing, 7h 10m so far. Messaging: 22 min of downtime from a 10% credit https://slacreditwatch.com/i/twilio/8t7mrtmr6zxr
Twilio Messaging: SMS Delivery Delays From a Subset of Twilio Short Codes and Long Codes to Liberty Puerto Rico. Duration: ongoing, 7h 10m so far. Messaging: 22 min of downtime from a 10% credit. https://slacreditwatch.com/i/twilio/8t7mrtmr6zxr
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