Twilio Messaging degraded Jul 28, 2026: SLA credit impact
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What happened
SMS Delivery Delays from Twilio Phone Numbers to MTN Zambia — ongoing.
Started Jul 28, 2026 20:19 UTC. Duration: ongoing, 9h 16m so far.
Affected: Messaging.
This month's ledger effect
The numbers below are month-to-date for the services this incident touched. A tier can already be open from other outages earlier in the month; this incident's own contribution is listed in the last column.
| Service | Region | Uptime | Month downtime | This incident | Status this month |
|---|---|---|---|---|---|
| Messaging | all regions | 100.00% | 0 min | 556 min degraded | degraded time is excluded from credit calculations |
This incident is degraded performance. Degraded time is tracked and shown, but most SLAs (including this vendor's) define unavailability narrowly, so it does not count toward the monthly outage minutes that open a credit tier.
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Twilio Messaging: SMS Delivery Delays from Twilio Phone Numbers to MTN Zambia Duration: ongoing, 9h 16m so far. Messaging: 22 min of downtime from a 10% credit https://slacreditwatch.com/i/twilio/7wdk25njv1jn
Twilio Messaging: SMS Delivery Delays from Twilio Phone Numbers to MTN Zambia. Duration: ongoing, 9h 16m so far. Messaging: 22 min of downtime from a 10% credit. https://slacreditwatch.com/i/twilio/7wdk25njv1jn
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