Twilio Messaging degraded Jul 17, 2026: SLA credit impact
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What happened
SMS Delivery Delays and Failures from a Subset of Twilio Long Codes to Multiple Networks in Italy — resolved.
Started Jul 17, 2026 20:33 UTC. Duration: 2h 18m.
Affected: Messaging.
This month's ledger effect
The numbers below are month-to-date for the services this incident touched. A tier can already be open from other outages earlier in the month; this incident's own contribution is listed in the last column.
| Service | Region | Uptime | Month downtime | This incident | Status this month |
|---|---|---|---|---|---|
| Messaging | all regions | 100.00% | 0 min | 138 min degraded | degraded time is excluded from credit calculations |
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Twilio Messaging: SMS Delivery Delays and Failures from a Subset of Twilio Long Codes to Multiple Networks in Italy Duration: 2h 18m. Messaging: 22 min of downtime from a 10% credit https://slacreditwatch.com/i/twilio/6j04tntphf1y
Twilio Messaging: SMS Delivery Delays and Failures from a Subset of Twilio Long Codes to Multiple Networks in Italy. Duration: 2h 18m. Messaging: 22 min of downtime from a 10% credit. https://slacreditwatch.com/i/twilio/6j04tntphf1y
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