Twilio Messaging degraded Aug 21, 2026: SLA credit impact
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What happened
SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telefonica El Salvador — ongoing.
Started Aug 21, 2026 21:20 UTC. Duration: ongoing, 71h 12m so far.
Affected: Messaging.
This month's ledger effect
The numbers below are month-to-date for the services this incident touched. A tier can already be open from other outages earlier in the month; this incident's own contribution is listed in the last column.
| Service | Region | Uptime | Month downtime | This incident | Status this month |
|---|---|---|---|---|---|
| Messaging | all regions | 100.00% | 0 min | 4,272 min degraded | degraded time is excluded from credit calculations |
This incident is degraded performance. Degraded time is tracked and shown, but most SLAs (including this vendor's) define unavailability narrowly, so it does not count toward the monthly outage minutes that open a credit tier.
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Twilio Messaging: SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telefonica El Salvador Duration: ongoing, 71h 12m so far. Messaging: 22 min of downtime from a 10% credit https://slacreditwatch.com/i/twilio/16s1650c3kxf
Twilio Messaging: SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telefonica El Salvador. Duration: ongoing, 71h 12m so far. Messaging: 22 min of downtime from a 10% credit. https://slacreditwatch.com/i/twilio/16s1650c3kxf
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