Microsoft 365 Exchange Online & SharePoint Online degraded Sep 06, 2026: SLA credit impact
Check your eligibility — use the checklist yourself or optionally request a free review from AllCaps Technologies.
What happened
Some users may experience intermittent failures when searching in Exchange Online and Microsoft OneDrive — ongoing.
Started Sep 06, 2026 18:16 UTC. Duration: ongoing, 37h 27m so far.
Affected: Exchange Online, SharePoint Online.
This month's ledger effect
The numbers below are month-to-date for the services this incident touched. A tier can already be open from other outages earlier in the month; this incident's own contribution is listed in the last column.
| Service | Region | Uptime | Month downtime | This incident | Status this month |
|---|---|---|---|---|---|
| Exchange Online | all regions | — | — | status incident only; not counted as SLA downtime | eligibility not established — customer contract and telemetry required |
| SharePoint Online | all regions | — | — | status incident only; not counted as SLA downtime | eligibility not established — customer contract and telemetry required |
Eligibility is not established by the public status incident. Use the self-service checklist to compare your plan, configuration and telemetry, or optionally request a free review from AllCaps Technologies on the eligibility page. Public incident duration is not counted as contractual customer downtime.
Microsoft 365 eligibility is tenant-specific; the public consumer status feed does not establish impact to a business tenant.
Preserve possible eligibility: open a Cloudflare support case promptly. Some standard terms require notice within five business days, but the exact notice and claim deadlines depend on the affected product and the customer's negotiated contract. No deadline is calculated here until those are validated.
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Microsoft 365 Exchange Online, SharePoint Online: Some users may experience intermittent failures when searching in Exchange Online and Microsoft OneDrive Duration: ongoing, 37h 27m so far. Exchange Online: SLA eligibility requires customer contract and telemetry validation SharePoint Online: SLA eligibility requires customer contract and telemetry validation https://slacreditwatch.com/i/m365/8b782da76456cd75
Microsoft 365 Exchange Online, SharePoint Online: Some users may experience intermittent failures when searching in Exchange Online and Microsoft OneDrive. Duration: ongoing, 37h 27m so far. Exchange Online: SLA eligibility requires customer contract and telemetry validation; SharePoint Online: SLA eligibility requires customer contract and telemetry validation. https://slacreditwatch.com/i/m365/8b782da76456cd75
Calculator
No credit estimate is produced from this public incident. Use the applicable product fees, qualifying customer-observed outage period, affected-customer ratio, and the SLA in the customer's contract.
Get outage alerts
When a selected vendor reports a relevant outage, we tell you what evidence to preserve and help you check eligibility. Use the checklist yourself, or optionally request a free review from AllCaps Technologies on the incident's eligibility page. Confirmed contractual alerts include the credit math and filing deadline.
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