Atlassian Confluence Confluence degraded Apr 23, 2025: SLA credit impact
Check your eligibility — use the checklist yourself or optionally request a free review from AllCaps Technologies.
What happened
Automation Rule execution is delayed — resolved.
Started Apr 23, 2025 14:18 UTC. Duration: 9h 16m.
Affected: Confluence.
This month's ledger effect
The numbers below are month-to-date for the services this incident touched. A tier can already be open from other outages earlier in the month; this incident's own contribution is listed in the last column.
| Service | Region | Uptime | Month downtime | This incident | Status this month |
|---|---|---|---|---|---|
| Confluence | all regions | — | — | status incident only; not counted as SLA downtime | eligibility not established — customer contract and telemetry required |
Eligibility is not established by the public status incident. Use the self-service checklist to compare your plan, configuration and telemetry, or optionally request a free review from AllCaps Technologies on the eligibility page. Public incident duration is not counted as contractual customer downtime.
Atlassian's SLA covers Premium and Enterprise plans only, and downtime is defined by your tenant's own error rate as measured by Atlassian's monitoring; a public status incident does not establish your tenant's downtime minutes.
Contract references: Atlassian SLA · Atlassian cloud SLA guide
Preserve possible eligibility: open a Cloudflare support case promptly. Some standard terms require notice within five business days, but the exact notice and claim deadlines depend on the affected product and the customer's negotiated contract. No deadline is calculated here until those are validated.
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Atlassian Confluence Confluence: Automation Rule execution is delayed Duration: 9h 16m. Confluence: SLA eligibility requires customer contract and telemetry validation https://slacreditwatch.com/i/confluence/65w72wcgbdl3
Atlassian Confluence Confluence: Automation Rule execution is delayed. Duration: 9h 16m. Confluence: SLA eligibility requires customer contract and telemetry validation. https://slacreditwatch.com/i/confluence/65w72wcgbdl3
Calculator
No credit estimate is produced from this public incident. Use the applicable product fees, qualifying customer-observed outage period, affected-customer ratio, and the SLA in the customer's contract.
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