SLA Credit Watch

← Incident

Check your SLA credit eligibility

Twilio reported: SMS Delivery Receipt Delays from a Subset of Twilio Long Codes to Chunghwa Taiwan. Public status is a starting point. This check compares the incident with information only you have.

Choose your path

Self-service: complete the check and use the checklist yourself. No contact information is required and nothing is sent to AllCaps Technologies.

Optional free review from AllCaps Technologies: provide contact details and explicit consent if you want its vendor-contract specialists to review the case with you.

Your incident details









Evidence you have





Optional free review from AllCaps Technologies

Only complete this section if you want AllCaps Technologies to contact you. The self-service check above does not require it.




Checklist

  1. Confirm the affected API is covered and identify the applicable plan threshold.
  2. Match the incident to the Twilio or SendGrid status timeline.
  3. Exclude maintenance, carrier issues and intervals under five continuous minutes.
  4. Calculate availability for the full calendar month and affected API fees only.
  5. Submit an SLA Claim support ticket within 30 days after month end.

Subscribe

When a selected vendor reports a relevant outage, we tell you what evidence to preserve and help you check eligibility. Use the checklist yourself, or optionally request a free review from AllCaps Technologies on the incident's eligibility page. Confirmed contractual alerts include the credit math and filing deadline.