SLA Credit Watch

← Incident

Check your SLA credit eligibility

Microsoft 365 reported: Users may be unable to send messages after a recipient of a new chat accepts the request. Public status is a starting point. This check compares the incident with information only you have.

Choose your path

Self-service: complete the check and use the checklist yourself. No contact information is required and nothing is sent to AllCaps Technologies.

Optional free review from AllCaps Technologies: provide contact details and explicit consent if you want its vendor-contract specialists to review the case with you.

Your incident details









Evidence you have





Optional free review from AllCaps Technologies

Only complete this section if you want AllCaps Technologies to contact you. The self-service check above does not require it.




Checklist

  1. Save the tenant Service Health incident and message history, not only the public consumer status page.
  2. Record affected licensed users, workloads, locations and exact impact window.
  3. Preserve admin-center, client and monitoring evidence of the errors.
  4. Calculate the applicable workload metric for the calendar month.
  5. Submit the supported claim by the end of the following Applicable Period.

Get outage alerts

When a selected vendor reports a relevant outage, we tell you what evidence to preserve and help you check eligibility. Use the checklist yourself, or optionally request a free review from AllCaps Technologies on the incident's eligibility page. Confirmed contractual alerts include the credit math and filing deadline.

Choose vendors, add your email, and confirm once. No spend or contract details required.