SLA Credit Watch

← Incident

Check your SLA credit eligibility

GitHub reported: Disruption with some GitHub services - Signup Flow. Public status is a starting point. This check compares the incident with information only you have.

Choose your path

Self-service: complete the check and use the checklist yourself. No contact information is required and nothing is sent to AllCaps Technologies.

Optional free review from AllCaps Technologies: provide contact details and explicit consent if you want its vendor-contract specialists to review the case with you.

Your incident details









Evidence you have





Optional free review from AllCaps Technologies

Only complete this section if you want AllCaps Technologies to contact you. The self-service check above does not require it.




Checklist

  1. Confirm you pay for the affected Service Feature: Enterprise Cloud (core), Actions, or Packages. Copilot and Codespaces are not covered.
  2. Note the SLA is measured per calendar quarter, not per month or per incident; GitHub's own monitoring is authoritative.
  3. Save the status page incident and, when published, GitHub's availability report for the affected period.
  4. Record your organization, affected repositories or workflows, and the impact window in UTC.
  5. Submit a written request to GitHub Support (or Microsoft, if purchased through Microsoft) within 30 days after the quarter ends.

Get outage alerts

When a selected vendor reports a relevant outage, we tell you what evidence to preserve and help you check eligibility. Use the checklist yourself, or optionally request a free review from AllCaps Technologies on the incident's eligibility page. Confirmed contractual alerts include the credit math and filing deadline.

Choose vendors, add your email, and confirm once. No spend or contract details required.