SLA Credit Watch

← Incident

Check your SLA credit eligibility

Atlassian Confluence reported: Issues affecting user syncing, Atlassian Administration. Public status is a starting point. This check compares the incident with information only you have.

Choose your path

Self-service: complete the check and use the checklist yourself. No contact information is required and nothing is sent to AllCaps Technologies.

Optional free review from AllCaps Technologies: provide contact details and explicit consent if you want its vendor-contract specialists to review the case with you.

Your incident details









Evidence you have





Optional free review from AllCaps Technologies

Only complete this section if you want AllCaps Technologies to contact you. The self-service check above does not require it.




Checklist

  1. Confirm your plan: only Premium and Enterprise carry the SLA, and the credit ladder differs between them.
  2. Downtime is defined by your tenant's own error rate; Atlassian's monitoring is the sole source of truth, so request their uptime data for your site.
  3. Record your site URL, affected users, and the errors observed with UTC timestamps.
  4. Calculate the monthly uptime for the full calendar month, not just the public incident duration.
  5. Submit a fully completed support.atlassian.com ticket within 15 days after the end of the month.

Get outage alerts

When a selected vendor reports a relevant outage, we tell you what evidence to preserve and help you check eligibility. Use the checklist yourself, or optionally request a free review from AllCaps Technologies on the incident's eligibility page. Confirmed contractual alerts include the credit math and filing deadline.

Choose vendors, add your email, and confirm once. No spend or contract details required.