SLA Credit Watch

← Incident

Check your SLA credit eligibility

Cloudflare reported: GraphQL API rate limit errors. Public status is a starting point. This check compares the incident with information only you have.

Choose your path

Self-service: complete the check and use the checklist yourself. No contact information is required and nothing is sent to AllCaps Technologies.

Optional free review from AllCaps Technologies: provide contact details and explicit consent if you want its vendor-contract specialists to review the case with you.

Your incident details









Evidence you have





Optional free review from AllCaps Technologies

Only complete this section if you want AllCaps Technologies to contact you. The self-service check above does not require it.




Checklist

  1. Confirm the plan, product-specific SLA and any negotiated Enterprise terms.
  2. Preserve request/error telemetry, affected URLs and network traceroutes.
  3. Document the actual customer outage period and the share of traffic or users affected.
  4. Check exclusions for Workers and interdependent services or storage bindings.
  5. Open Cloudflare support promptly. Some standard terms require notice within five business days, but confirm the product-specific SLA and negotiated contract.

Get outage alerts

When a selected vendor reports a relevant outage, we tell you what evidence to preserve and help you check eligibility. Use the checklist yourself, or optionally request a free review from AllCaps Technologies on the incident's eligibility page. Confirmed contractual alerts include the credit math and filing deadline.

Choose vendors, add your email, and confirm once. No spend or contract details required.