SLA Credit Watch

SLA Credit Watch helps determine whether a vendor incident may qualify for an SLA credit and takes you through the evidence and claim process.

Use the eligibility checklist yourself. If the available data is not enough and you want help, you can optionally request a free review from AllCaps Technologies on that incident's eligibility page.

Open incidents

VendorIncidentStartedDurationImpactStatus
Twilio SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telenor Pakistan Nov 14, 2026 03:52 UTC 0h 23m so far degraded Open
Microsoft 365 Users may be unable to access or perform several actions in Microsoft 365 services Nov 14, 2026 01:54 UTC 2h 21m so far degraded Open
Microsoft 365 Users may be unable to access or perform several actions in Microsoft 365 services Nov 14, 2026 00:41 UTC 3h 34m so far degraded Open
Twilio SMS Delivery Delays from Twilio to Brisanet Servicos De Telecomunicacoes SA Brazil Nov 13, 2026 22:36 UTC 5h 39m so far degraded Open
Twilio Voice Call Failures from Twilio Phone Numbers to Multiple Networks in Colombia, Mexico, Chile, and Costa Rica Nov 13, 2026 21:56 UTC 6h 19m so far degraded Open
Microsoft 365 Users may be unable to access or perform several actions in Microsoft 365 services Nov 13, 2026 20:05 UTC 8h 10m so far degraded Open
Microsoft 365 Users may be unable to access or perform several actions in Microsoft 365 services Nov 13, 2026 19:02 UTC 9h 13m so far degraded Open
Microsoft 365 Users may be unable to access or perform several actions in Microsoft 365 services Nov 13, 2026 16:29 UTC 11h 47m so far degraded Open
Twilio SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in India Nov 13, 2026 15:37 UTC 12h 38m so far degraded Open
Cloudflare Cloudflare is seeing an issue with Workers API availability Nov 13, 2026 15:31 UTC 12h 44m so far degraded Open
Microsoft 365 Users may be unable to access or perform several actions in Microsoft 365 services Nov 13, 2026 14:13 UTC 14h 2m so far degraded Open
Microsoft 365 Users may be unable to access or perform several actions in Microsoft 365 services Nov 13, 2026 11:59 UTC 16h 17m so far degraded Open
Microsoft 365 Users may be unable to access or perform several actions in Microsoft 365 services Nov 13, 2026 10:31 UTC 17h 44m so far degraded Open
Microsoft 365 Users may be unable to access or perform several actions in Microsoft 365 services Nov 13, 2026 06:30 UTC 21h 45m so far degraded Open
Atlassian Jira Degraded performance with Microsoft incoming emails Nov 13, 2026 06:01 UTC 22h 14m so far degraded Open
Microsoft 365 Users may be unable to access or perform several actions in Microsoft 365 services Nov 13, 2026 04:28 UTC 23h 47m so far degraded Open
Microsoft 365 Users may be unable to access or perform several actions in Microsoft 365 services Nov 13, 2026 04:19 UTC 23h 56m so far degraded Open
Microsoft 365 Users may be unable to access or perform several actions in Microsoft 365 services Nov 13, 2026 00:39 UTC 27h 36m so far degraded Open
Microsoft 365 Users may be unable to access or perform several actions in Microsoft 365 services Nov 13, 2026 00:23 UTC 27h 52m so far degraded Open
Twilio SMS Delivery Receipt Failures from Twilio to Claro Costa Rica Nov 12, 2026 22:31 UTC 29h 44m so far degraded Open
Twilio Email Delivery Delays to Microsoft Inboxes Nov 12, 2026 19:42 UTC 32h 33m so far degraded Open
Microsoft 365 Users may be unable to access or perform several actions in Microsoft 365 services such as Outlook.com and OneDrive. Nov 12, 2026 19:35 UTC 32h 41m so far degraded Open
Zoom Service Degradation Affecting Microsoft Integrations due to an underlying vendor issue. Nov 12, 2026 19:24 UTC 32h 51m so far degraded Open
Twilio Voice Call Silent and One-Way Audio from Colombia to a Subset of Twilio Phone Numbers Nov 12, 2026 16:53 UTC 35h 22m so far degraded Open
Cloudflare Changes to Cloudflare Workers are not producing Event Subscription events Nov 10, 2026 01:53 UTC 98h 22m so far degraded Open
Twilio SMS Delivery Receipt Delays from a Subset of Twilio Long Codes to Multiple Networks in Chile Nov 06, 2026 21:21 UTC 174h 54m so far degraded Open

Recently resolved

Latest 10 incidents resolved within the last 48 hours. Check the incident page for potential SLA eligibility.

VendorIncidentResolvedDurationImpactStatus
Microsoft 365 Users may be unable to access or perform several actions in Microsoft 365 services Nov 14, 2026 04:12 UTC 0h 19m degraded Resolved
Cloudflare Issues with 1.1.1.1 public resolver in Canada Nov 14, 2026 01:01 UTC 1h 8m degraded Resolved
Cloudflare Cloudflare is currently having an issue with the r8.im registry used for Replicate model publishing and builds is currently restricted Nov 14, 2026 00:51 UTC 9h 56m degraded Resolved
GitHub Copilot experiencing degraded model availability for some GPT models Nov 13, 2026 21:27 UTC 1h 14m degraded Resolved
Twilio Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase in United Kingdom Nov 13, 2026 19:58 UTC 5h 11m degraded Resolved
GitHub Incident with Pull Requests Nov 13, 2026 18:29 UTC 2h 42m outage Resolved
Zoom Service Degradation Affecting Zoom Phone Calls in China Region Nov 13, 2026 16:53 UTC 7h 8m degraded Resolved
Cloudflare Elevated error rate for workers startup Nov 13, 2026 15:16 UTC 1h 22m degraded Resolved
Twilio SMS Delivery Failures from Twilio to Orange Sierra Leone Nov 13, 2026 14:15 UTC 36h 32m degraded Resolved
Twilio SMS Delivery Delays from a Subset of Twilio Short Codes to Multiple Networks in India Nov 13, 2026 08:00 UTC 3h 12m degraded Resolved

Case studies

From outage alert to SLA claim: a GitHub Actions case study
How a public incident became a customer-specific investigation and documented support ticket.

Vendors tracked

Get outage alerts

When a selected vendor reports a relevant outage, we tell you what evidence to preserve and help you check eligibility. Use the checklist yourself, or optionally request a free review from AllCaps Technologies on the incident's eligibility page. Confirmed contractual alerts include the credit math and filing deadline.

Choose vendors, add your email, and confirm once. No spend or contract details required.